There are a few reasons why your recipient might not have received the money yet. Here’s what to do if that’s the case.
Wait a little longer
Boleto isn’t the fastest payment method, so you might need to wait a little longer before your recipient gets the money. This doesn’t mean there’s anything wrong with your transfer. It can take:
1–2 working days for your money to reach Wise after you pay — so if you pay on a Friday after banking hours, we probably won’t get the money until Tuesday the following week
up to 2 working days for us to convert your money
extra time for us to send the money to your recipient’s bank, and for their bank to process it. Check the currency you’re sending to for estimates of how long it might take
You can always track your transfer on our website or app.
If the transfer is marked as complete, that means we’ve sent the money to your recipient’s bank. If it hasn’t arrived in their account yet, download the transfer receipt and send this to your recipient. They can give it to their bank to try to speed up the process.
Check you haven’t made a mistake on your transfer
If it’s taking any longer than the timeframe above, it could be because you made a mistake with your transfer. This could be because:
you didn’t pay from your own bank account — we’ll let you know if this happens, and we’ll cancel and refund the money
Always keep an eye on your emails — including the spam folder — when you set up a transfer. We’ll get in touch if we need something from you to finish sending your money.