I need to change my delivery address

The delivery address doesn’t have to be the address on your account.

For instance, you can order the card to your office, or to a friend or relative’s place.

If the address on your account isn’t correct.

If you’ve moved and would like to change your account address, you can do it in the app or on the website, but you might have to submit a document. Here’s how we verify your address.

You can edit your delivery address before you finish your card order:

1. Go to the Cards tab on the web, or Card tab on the app

2. Click on Your debit card order on the web, or select Finish your card order on the app

3. Select Edit address

4. Edit the delivery address and click Continue

5. Complete all required steps to finish your card order

If you ordered it and the delivery estimate has passed

If you ordered a card but it never arrived — and the delivery estimate has passed — you can order a new one to a different address without our help. Here’s how:

1. Go to your Wise account in the app or on the website

2. Open the Cards tab on the website, or the Card tab in app

3. Select Order a new one (Note that if you order a new card this way, your original card will be cancelled automatically and you won’t be able to activate it)

4. Select Cancel the old card

5. Select Continue

If you ordered your card, but it hasn’t shipped yet, or it’s been shipped but the delivery estimate hasn’t passed.

We can cancel the card and help you order a new one.