The delivery address doesn’t have to be the address on your account.
For instance, you can order the card to your office, or to a friend or relative’s place.
If the address on your account isn’t correct.
If you’ve moved and would like to change your account address, you can do it in the app or on the website, but you might have to submit a document. Here’s how we verify your address.
If you ordered it and the delivery estimate has passed
If you ordered a card but it never arrived — and the delivery estimate has passed — you can order a new one to a different address without our help. Here’s how:
Go to your Wise account in the app or on the website
If you’re in the app, go to Account. If you’re on the site, go to Cards.
Select Order a new one (Note that if you order a new card this way, your original card will be cancelled automatically and you won’t be able to activate it)
Select Cancel the old card
If you ordered your card, but it hasn’t shipped yet, or it’s been shipped but the delivery estimate hasn’t passed.