We need to verify your identity before you can send Japanese Yen (JPY) for the first time. This helps us keep your money safe and comply with regulations.
Once you’re verified to send money from Japan, you can’t pay for transfers from other currencies using bank transfer or debit/credit card. Instead, you can send from your balances.
If you don't live in Japan, but want to send from JPY, you'll need to submit an ID and proof of address.
If you live in Japan, the process to get verified can be confusing, so we’ve listed out common mistakes, and step-by-step instructions.
Common mistakes when getting verified
The address on your Wise account doesn’t match your ID
Change your address to match your ID before getting verified — it must match exactly.
Your 4–digit code wasn’t in your pictures
The first picture you take must have your 4–digit code below your front-facing ID.
The last picture you take is a selfie. We need to see your 4–digit code next to your face in this picture.
Your pictures were blurry
If you can’t read the ID in your picture — our team can’t either.
It’s easiest to get verified on the app, but you can also use our website. Here are the steps to get verified:
Step 1: Choose which ID you’d like to upload
We can accept any of these Japanese IDs:
My Number cards – we can’t accept returned My Number cards, or My Number notifications slips (a green colored paper).
Japan driving licenses
Japanese passports issued before February 2020
If you choose to enter your My Number card
We’ll ask you to confirm some details to make sure it’s really a My Number card:
Is there a rabbit on the top right corner?
Is there a photo of you on the left side?
Is your 12-digit My Number on the back of your card?
If you answer ‘yes’ to all three, you can move on to the next step.
Step 2: Write down the 4-digit code we give you
The code we show you is made only for you, and expires in 30 minutes. So quickly write it down on a small piece of paper.
You’ll need the code later for some pictures — write it down largely and clearly.
Step 3: Take three pictures of your ID
Take a picture of the front of your ID, with the code you’ve written down directly below it.
Holding your ID between your fingers, tilt it on its side for the photo. This picture helps us see how thick your ID is. You don’t need the code for this one.
Take a picture of the back of your ID. You don’t need the code for this one.
Keep hold of your code for the next step.
Step 4: Take a picture of yourself holding the code
Now we need to see a picture of you holding the code, which you wrote down earlier, next to your face.
Step 5: Show us your My Number
(If you chose to use your My Number card in step 1, you can skip this step.)
We can accept any of these documents that have your My Number on them:
My Number card
Residence record – we can only accept it if it’s less than 6 months old.
You’re all done!
It usually takes our team a couple of working days to review your pictures. In the meantime, you can finish and pay for your transfer — it’ll help speed up your verification.
I finished my verification, but it says my code has expired. What do I do?
The 4-digit code we give you at step 1 is only valid for 30 minutes.
If it took you longer than that to get through all the steps, we’ll tell you it has expired. On the app, you can tap the blue arrow at the top-right corner to get to the beginning and start over.