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  • I’ve changed my phone number and can’t log in

I’ve changed my phone number and can’t log in

Change your phone number on your Wise account


When you change your number using the link above, we'll ask for:

  • A selfie with ID

  • Your new number — we’ll send you an SMS to verify it

It takes between 1–2 working days to review the request — we’ll let you know once it’s done. And if we need any more information, we’ll get in touch.

If you run into trouble uploading your selfie with ID, you can email it to us as an attachment along with your new phone number (and country code).

Still having issues logging in? Troubleshoot logging here

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Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.