2-step login isn't working

If you’ve set up 2-step login and it’s not working, here’s what to do.

2-step login by the app

If you’re not getting the app notification for 2-step login, check that:

  • wifi/mobile data is turned on

  • you’re checking the device you registered for app-based 2-step login

  • you don’t have power saver mode on

  • you’ve turned on notifications from Wise

If it’s still not working, click I’m not receiving approval requests. We’ll send you an SMS code instead.

We can use the bug report to check what’s gone wrong and fix it for next time.

2-step login by SMS

If you’re not getting the SMS, check that:

  • your device can get texts. We don’t send SMS codes by Facebook message

  • you’re checking the right phone number. It should be the one you registered when you set up 2-step login

  • you have a strong signal

If it’s still not working:

  • turn 3G/4G off and on

  • turn your phone off and on

  • try a local carrier if you’re on international roaming

  • choose the voice call option

Learn how to change your phone number if you can’t log in

2-step login by WhatsApp

If you’re not getting the app notification or the SMS, you can choose to receive the code by WhatsApp. Just make sure your WhatsApp number matches the primary number on your Wise account.

Still having issues logging in? Troubleshoot logging here

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