If you’ve set up 2-step login and it’s not working, here’s what to do.
2-step login by the app
If you’re not getting the app notification for 2-step login, check that:
wifi/mobile data is turned on
you’re checking the device you registered for app-based 2-step login
you don’t have power saver mode on
you’ve turned on notifications from Wise
If it’s still not working, click I’m not receiving approval requests. We’ll send you an SMS code instead.
We can use the bug report to check what’s gone wrong and fix it for next time.
2-step login by SMS
If you’re not getting the SMS, check that:
your device can get texts. We don’t send SMS codes by Facebook message
you’re checking the right phone number. It should be the one you registered when you set up 2-step login
you have a strong signal
If it’s still not working:
turn 3G/4G off and on
turn your phone off and on
try a local carrier if you’re on international roaming
choose the voice call option
2-step login by WhatsApp
If you’re not getting the app notification or the SMS, you can choose to receive the code by WhatsApp. Just make sure your WhatsApp number matches the primary number on your Wise account.
Still having issues logging in? Troubleshoot logging here