You have 3 options to use for 2-step verification: You can receive a code by text message or phone call, receive a push notification in the Wise app, or use a separate authenticator app.
Using the app is more reliable because it only needs internet connection to work. It’s the best option if you have problems with your phone, or if you’re planning to travel.
You can download the Wise app for free from the App Store or Google Play.
How to check your 2-step verification settings
On the website:
Click your name in the top-right corner and select Settings
Click 2-step verification, then Change 2-step verification settings
On your 2-step verification page, you’ll see your current verification methods, other verification methods and an option to Edit default
On the app:
Tap your initials or profile picture in the top-left corner
Select Privacy & Security and tap 2-step login
On your 2-step verification page, you’ll see your current verification methods, other verification methods and an option to Change default
Set or change your phone number as your 2-step verification method
2-step verification with your phone number can't be removed from Current verification methods, but you can change the default to other verification methods.
To set a Text message as default, follow the steps under: How to change your default 2-step verification method.
You can also select how we contact you on your phone: via SMS, voice call or WhatsApp. On the website, go to your 2-step verification page, select Text message and choose from SMS, Voice call and WhatsApp. Your registered phone number has to be the same for WhatsApp to work.
To change your registered phone number, select Text message and Change, then follow the instructions we send you to your email.
Set or remove the Wise app as your 2-step verification method
To set it up:
Download the Wise app if you don’t have it already, and log in
Follow the steps under How to check your 2-step verification settings to get to your 2-step verification page on the app
Under Other verification method, select Wise app and press Continue
We'll send an approval code via SMS to your registered phone number. Enter the code and press Continue
Press Done — your Wise app is now set up.
To remove:
Follow the steps under How to check your 2-step verification settings to get to your 2-step verification page on the app
Select the Wise app under Your verification methods
Click Remove this method on the app, or toggle to switch off Verify with the Wise app on the website
If you have a new device and notifications are still sent to the old one, simply follow the steps above to remove Wise app as your 2-step verification method. Then re-enable it again on your new device.
Learn more about what to do if you didn’t receive a code or notification
Pair or remove an authenticator app as your 2-step verification method
Make sure you have an authenticator app installed. You can use any authenticator app, including Google Authenticator, Microsoft Authenticator, 1Password and Authy.
Follow the steps under How to check your 2-step verification settings to get to your 2-step verification page on the app or the website
Under Other verification methods, select Authenticator app and press Start pairing
Follow the instructions to pair your authenticator app with the Wise app. You’ll receive a code that you need to scan or manually enter to your authenticator app, then enter a 6-digit code on the Wise app.
To remove, simply select the Authenticator app under Your verification methods and click Remove.
How to change your default 2-step verification method
Follow the steps under How to check your 2-step verification settings to get to your 2-step verification page on the app or the website
Select Edit default on the web or Change Default on the app
Select the method you’d wish to set as default from the list of available options
Still having issues logging in? Troubleshoot login here