How do I change my 2-step verification settings?

You have 3 ways to use for 2-step verification. You can receive a code by text message or phone call, receive a notification in the Wise app, or use a separate authenticator app.

Using the app is more reliable, because it only needs the internet connection to work. It’s the best option if you have problems with your phone, or if you’re planning to travel.

You can download the Wise app for free from the App Store or Google Play.

Set text message as your 2-step verification method

1. If you're using the Wise website, click your name in the top-right corner. If you're using the app, tap your initials or profile picture in the top-left corner of your home screen

2. Go to Privacy and Security

3. Select 2-step verification and then text message. Make sure the switch is turned off

4. If you have an authenticator app paired, remove it from your Wise account. Text message should then be your default verification method

Set the Wise app as your 2-step verification method

1. Download the Wise app if you don’t have it already, and log in

2. Tap your initials or profile picture in the top-left corner of your home screen

3. Scroll down and click Privacy and Security

4. Choose 2-step verification

5. Change 2-step verification to Wise app

6. Once an approval request is sent to your registered device, select Yes, it's me

Set an authenticator app as your 2-step verification method

1. Make sure you have an authenticator app installed. You can use any authenticator app, including Google Authenticator, Microsoft Authenticator, 1Password and Authy.

2. If you're using the Wise website, click your name in the top-right corner. If you're using the app, tap your initials or profile picture in the top-left corner of your home screen

3. Go to Privacy and Security

4. Select 2-step login and then Authenticator app. Follow the instructions to pair your authenticator app with the Wise app

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