How can I send Chinese yuan to a Weixin user with Wise?
Just log in to your Wise personal account, and set up a transfer to CNY.
Choose Weixin, then tell us who you’re sending to by entering your recipient's name and Weixin ID (phone number registered with Weixin)
Provide some information about why you’re sending the money
Check and confirm all details are correct before paying for your transfer.
And that's it!
Please note that only Weixin users who are Chinese citizens with a National ID card can receive an international payment via Wise.
To receive the money, your recipient will need to follow the instructions below once they receive the notification from Weixin.
When your recipient is receiving an international transfer for the first time on Weixin,
Your recipient will get an SMS text message from Weixin — it'll include a unique URL for the recipient to receive the transfer.
Wise will also send you an email and in-app push notification with the same URL that you can forward to your recipient.
Click on the link to get started, and choose “Collect Transfer” in the Weixin app.
From there, simply follow the instructions to authorise their phone number, and choose a bank card to receive the money.
Your recipient will have to digitally sign a kinship commitment letter to confirm their relationship with you if they're receiving money with the purpose “sending money home to family”
The money will then be credited to the chosen bank card almost immediately.
Note that the unique link expires in 48 hours. If your recipient doesn't finish the steps in that time, your transfer will be cancelled.
What currencies can I send from?
You can send money from a personal Wise account from the following 11 currencies supported by Wise: AUD, BRL, CAD, GBP, IDR, INR, JPY, MYR, NZD, SGD, and USD. Business accounts are currently not supported.Note: Wise customers registered in the European Economic Area (EEA, including the European Union countries), United Arab Emirates (UAE), Hong Kong and Korea will be unable to send to Weixin users until further notice. We apologise for the inconvenience caused.
Who can I send to?
Anyone can receive money if they’re a Chinese citizen and have a bank card linked to their Weixin account, or link a bank account to their account within 48 hours of the transfer being initiated. You can send CNY to individual recipients but not businesses.
How much can I send?
Each transaction is capped at 50,000 CNY, with an annual limit of 500,000 CNY per recipient. Each recipient is also subject to a monthly limit of 5 transactions per month. Note that the 500,000 CNY annual limit per recipient and 5 transactions per month include those received by the recipient’s Weixin account from services other than Wise.
I have provided the incorrect recipient name or recipient Weixin ID / phone number. What should I do?
Incorrect recipient name and phone number will cause the remittance transfer to fail, and the recipient will not be able to collect the money from this transaction. The money will automatically be refunded to you 48 hours after the transaction.
Is there an age restriction to send money to a Weixin user?
The transfer is available only to senders aged between 18-65 years old.
What should I choose for “remittance purpose”?
In accordance with the relevant Chinese regulations, the “remittance purpose” supported for transfers to Weixin users can only be either "Salary Payment" or "Family".
Declaring the money as being sent to ‘Family’ would require the recipient to sign a kinship commitment letter that is required by a Chinese bank.
Declaring the money as being sent as ‘Salary Payment’ would require the recipient to declare their payroll.
Weixin may also reach out to selected recipients to ask for additional documentation to substantiate the purpose of the transfer.
Why was my transfer cancelled?
Your transfer will be cancelled and refunded if you fail to complete your account binding settings and sign the Kinship Commitment Letter (applicable for receiving a Family Support transfer from a sender for the first time) in Weixin within 48 hours of the notification of transfer. Your transfer could also be cancelled if you've reached your receiving limit.
If your transfer was cancelled due to the above reason, please contact the sender to re-initiate the remittance.
I did not receive the notification of transfer/SMS link.
Please contact the Weixin customer service team who will be able to provide you with assistance.
I did not receive the funds. What can I do?
Please firstly check if you have completed the account binding settings on Weixin via the text message link, and if prompted, have signed the Kinship Commitment Letter. If you've done so, please contact the Weixin customer service team who will be able to provide you with assistance.
My transfer has failed. How can I find out why?
You can find out the reason for a failed transfer in the remittance details on the Weixin app. For further assistance, please contact the Weixin customer service team and provide the screenshots of your failed transfer and payment order with the order number starting with "R", who will be able to provide you with further assistance.
Why can I only receive 5 remittances per month?
In accordance with the relevant Chinese regulations, the limit of receiving 5 remittance transactions per month is in line with the remittance purpose of "Family Support" and "Salary".
Can I cancel a transfer that I've already sent?
We’re sorry, but it is not possible to cancel a transfer that has been sent. If the recipient does not complete the account binding settings, or if applicable, sign the Kinship Commitment Letter, within 48 hours, the transfer will be cancelled automatically, and the money will be refunded to you.