Data breach at Evolve Bank & Trust in the US

This article was last updated on 20 December 2024. The incident was resolved in July 2024 — we’ll continue to monitor the situation and we’ll update the below information accordingly.

What happened?

Evolve Bank & Trust is a regulated bank that we worked with from 2020 until 2023 to provide USD account details. They’ve recently been affected by a data breach and some Wise customers’ personal information may have been involved. We’ll be emailing all Wise customers who we think may have been affected by this data breach directly. 

For Evolve Bank & Trust to provide USD account details to Wise customers, they were required to hold identifying information. The information that we shared with Evolve Bank & Trust to provide USD account details included name, address, date of birth, contact details, SSN or EIN for US customers, or another identity document number for non-US customers. Evolve has not yet confirmed to us what data has been impacted. 

We no longer work with Evolve Bank & Trust, and USD account details are provided by a different bank. However, we’re actively investigating this situation as keeping your information and money safe is our top priority.

Is my Wise account safe to use? 

Yes, we can confirm that this data breach has not impacted our systems. This means:

• your Wise account credentials, including your password, are safe, and you can use your account as normal

• you can continue to use your USD account details — these are no longer connected to Evolve Bank & Trust 

• you can continue to use any Wise cards you may have as they were not impacted by this issue – your card number and PIN are safe

We continue to keep your money safe and store your information securely.

Is there anything I need to do?

If you receive any suspicious calls, texts or emails asking about sensitive information, please be extra cautious.

Learn how to avoid phishing

And remember, Wise will never:

• call and ask you to log in to your Wise account to take action against suspicious activity as it’s happening

• ask you to change your password to a specific word or phrase

• ask for your 2-step verification code

• claim to be coordinating in real time with other banks

• instruct you to move money out of your account to a specified bank account

• ask you to ignore unrecognised transaction notifications

If you are based in the US, there are a few additional steps you can take, including: 

• Understanding more about preventing identity theft or reporting suspected identity theft by visiting the Federal Trade Commission website. You can also reach out to your State Attorney General and/or local police department to file and obtain a police report.

• Placing a free fraud alert on your credit file by contacting any one of the three major credit bureaus (Equifax, Experian, or TransUnion). As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. A fraud alert tells creditors to contact you before they open any new accounts or change your existing account.