1.1 We offer automatic guaranteed rates for a minimum of 2 hours from the creation of your transfer order. For certain currencies, we offer a longer guaranteed period. We will notify you of the guaranteed rate and the guaranteed time period (the "Guaranteed Period") when you create your transfer.
Your guaranteed rates are subject to the conditions set out below.
1.2 Conditions for guaranteed rates
(a) The guaranteed period may be extended if your transfer is created over the weekend or public holiday. We will notify you of the Guaranteed Period when you create your transfer.
(b) We must receive sufficient funds from you during the Guaranteed Period in order to convert your money at the guaranteed rate. For certain payment methods, we will consider your funds received once we know you have authorised the payment. You will see when we have received your money by logging into your Wise Account.
(c) If we receive your funds after the Guaranteed Period, we will not be able to convert your money using the guaranteed rate and your transfer will become a non-guaranteed rate transfer. We will convert your money at the exchange rate at the time we receive your money or we will email you and ask you if you want to proceed with your transfer.
(d) If the relevant exchange rate (as provided by our reference exchange rate provider) changes by 5% or more during the Guaranteed Period, we can, at our option, suspend your transfer for a reasonable period of time or cancel your transfer and refund the money to you.
(e) Please note that we are not a currency trading platform, accordingly, you should not use our Services for this purpose (including creating multiple transfers without the intention of completing all the transfers). If we detect that you are using our Services for this purpose, we may, at our option, set a limit on the number of guaranteed rate transfers you may create or suspend or terminate your Wise Account.
(f) If you are sending from JPY, the guaranteed rate will only be offered after your address is verified.
(g) We may change or suspend these guaranteed rate conditions at any time.