Question 1

How much does it cost to get a borderless account?

Accepted Answer

It's free to set up your borderless account.

It's free to get your international bank details and free to receive money using those bank details.

There's a cheap, transparent fee to convert between currencies. You'll always see this upfront, so there's no nasty surprises.

[Read more about pricing] (https://wise.com/help/article/2736166/borderless-account/borderless-account-pricing)

Question 2

When can I get a debit card?

Accepted Answer

We're currently inviting groups of customers with borderless accounts in the EEA to order a debit card.

If you already have a borderless account and are based in the EEA, you should receive an invitation from us before long. If you don’t have a borderless account yet, you can get set up today to make sure you get an early invitation to receive a card.

If you have any issues just get in touch with customer support, we’re always happy to help.

Question 3

How much does it cost to convert currencies in my account?

Accepted Answer

There's a cheap, upfront fee to convert currencies in your account. It depends on the currencies you're converting, but here are a few examples:

from GBP to EUR 0.35%
from GBP to INR 0.55%
from EUR to GBP 0.5%
from EUR to USD 0.5%
from USD to GBP 0.85%
from USD to EUR 1%
from AUD to GBP 0.7%
from AUD to USD 0.7%

You'll always see these fees upfront, so there are no nasty surprises. And you're guaranteed the mid-market exchange rate — like the one you see on Google.

[Read more about pricing] (https://wise.com/help/article/2736166/borderless-account/borderless-account-pricing)

Question 4

How do you keep my money safe?

Accepted Answer

Wise is an authorised Electronic Money Institution independently regulated by the Financial Conduct Authority (FCA) in the UK.

This means we're required by law to keep your money safe by storing it in a low-risk financial institution - in Europe this is in our UK account with Barclays, in the US this is in our US account with Wells Fargo.

These accounts are reserved for customer money, this means your money is kept in a separate account from the money we use to run the business.

In the unlikely event Wise ceased to exist, your money would be paid back from this account, ie from Barclays or Wells Fargo.

Millions of customers trust Wise with their money. We move over £1 billion every month, and we take the safety and security of your money seriously.

The Wise debit Mastercard is issued by TransferWise Ltd under license by Mastercard International Inc. Mastercard is a registered trademark, and the circles design on the card is a trademark of Mastercard International Incorporated. Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.

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Wise debit Mastercard®

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I use it to pay my son’s tuition fees, my mortgage and spending abroad.

Gavin, father & business-owner

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GBPBritish Pound

EUREuro

USDUS Dollar

AUDAustralian Dollar

NZDNew Zealand Dollar

SGDSingapore Dollar

RONRomanian Leu

CADCanadian Dollar

HUFHungarian Forint

TRYTurkish Lira

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