Question 1

How do I get a Wise Platinum debit Mastercard®?

Accepted Answer

If you already have a Wise account, just log in to order your card online or in the app. If you don’t have an account, it’s free and easy to get started. We'll ask you for some basic information to verify your account. Once you are verified, complete your card order and we will update you as soon as your card is on its way.

Learn more

Question 2

Where can I use the Wise Platinum debit Mastercard®?

Accepted Answer

You can spend on your Wise Platinum debit Mastercard® in 150+ currencies around the world. Use instore, online and withdraw local currency at millions of locations, everywhere Mastercard is accepted.

You can hold and manage money in your Wise account in 40+ currencies for free. And convert between them whenever you want. You can use the money in your account to spend and send in multiple currencies. See a list of currencies we support here.

Apple Pay, Google Pay and Samsung Pay coming soon.

Question 3

How much does it cost to get an account?

Accepted Answer

It's free to set up your personal account.

Individual customers can get international bank details for free, it's also free to receive money using those bank details, and free to spend on your card abroad.

There's a cheap, transparent fee to convert between currencies. You'll always see this upfront, so there's no nasty surprises.

[Click here to learn more about pricing] (https://wise.com/help/article/2736166/borderless-account/borderless-account-pricing)

Question 4

How much does it cost to convert currencies in my account?

Accepted Answer

If you have a currency in your account, it's free to spend on your card in that currency.

You can convert between currencies in your account in seconds. You’ll always get the mid-market rate, like you see on Google. If you spend in a currency you don’t hold a balance in, our smart tech automatically converts your money at the best price. So you never have to worry.

We do charge a small, upfront fee to convert money between currencies in your account. It depends on the currencies you're converting, but here are a few examples:

from AUD to GBP 0.47%
from AUD to USD 0.47%
from EUR to USD 0.41%
from USD to GBP 0.45%
from USD to EUR 0.45%

You'll always see these fees upfront, so there are no nasty surprises. And you're guaranteed the mid-market exchange rate — like the one you see on Google.

[Click here to learn more about pricing] (https://wise.com/help/article/2889489/borderless-account/how-much-does-it-cost-to-convert-between-currencies)

Question 5

Where's the money in my account stored?

Accepted Answer

All the money in your account is securely stored in Wise's bank accounts— either in Australia, the UK or the USA. If the address on your Wise profile is in Australia, your money's stored in Wise's Australian bank accounts. If the address on your Wise profile is in the US, your money's stored in Wise's American bank accounts. And if the address on your profile is in the UK, your money is stored in Wise's British bank accounts.

Question 6

How do you keep my money safe?

Accepted Answer

TransferWise Ltd is a designated remittance provider registered with the Australian Transaction Reports and Analysis Centre ("AUSTRAC") IND100428576-001. We’re regulated by the Australian Securities and Investments Commission (ASIC), Australia Financial Services Licence (AFSL) number 456295.

All money in your Wise Borderless Account is stored and safeguarded securely in our bank accounts in Australia, the UK or USA depending on the country of residence in your profile.

Over 5 million customers have trusted us to move their money around the world. We move more than $5 billion every month at Wise - and we take the safety and security of your money seriously.

Question 7

When can I expect to receive my debit card?

Accepted Answer

Once you have signed up for the debit card in your Wise account, the card will be sent to your registered address within 7-14 business days.

Question 8

Can you send my card to an overseas address?

Accepted Answer

Sorry, we don't ship overseas right now. Currently, we only ship to address provided by you at the time of card sign-up. If you'd like to update your card mailing address, please get in touch with our support team.

Question 9

How do I activate my debit card?

Accepted Answer

Once you've got your card, you'll need to activate it before you can use it. To activate your card:

Go to your Wise account. If you're on the website, go to Debit card. If you're on the app, go to Account, then click the card icon at the top of the screen.
Enter the 6-digit code that's on the card below your name.
Now your card is activated, you'll be able to make payments.

To activate contactless, buy something with chip or PIN and select "credit" on the terminal.

Question 10

Where can I find my ATM PIN and withdraw cash?

Accepted Answer

To keep your money safe, you’ll need a four-digit PIN to withdraw cash at ATMs and to make chip and PIN payments using your Wise card.

When you activate your Wise card, we’ll share your PIN with you. If you forget it, you can always check it in the Wise app. We do not support PIN change at the moment - don't worry, your PIN is safe and only you have access to it.

When withdrawing cash from an ATM, please always select the "credit" option on the ATM screen. The money will be withdrawn from your Wise account. You can use the Wise card at all ATMs with Mastercard®, Maestro or Cirrus logo.

Compare the costs
Set up & monthly fees	$0	$0	$0	$0	$0
Spend $5000 in EUR	$26.90	$193.81	$270.89	$213.62	$289.45
Spend $5000 in NZD	$28.27	$171.31	$254.72	$214.16	$283.04
Spend $5000 in GBP	$26.43	$177.98	$249.30	$214.16	$286.74
Spend $5000 in USD	$27.49	$180.35	$243.16	$212.55	$246.18

Set up & monthly fees
	$0
	$0
	$0
	$0
	$0
Spend $5000 in EUR
	$26.90
	$193.81
	$270.89
	$213.62
	$289.45
Spend $5000 in NZD
	$28.27
	$171.31
	$254.72
	$214.16
	$283.04
Spend $5000 in GBP
	$26.43
	$177.98
	$249.30
	$214.16
	$286.74
Spend $5000 in USD
	$27.49
	$180.35
	$243.16
	$212.55
	$246.18

Account pricing
Create your account	Free
Platinum Debit Mastercard®	Free
Add money with a bank transfer	Free
Receive money in EUR, GBP, AUD, NZD, RON, HUF & SGD	Free
Hold 50+ currency balances	Free
Convert currencies	0.35% - 2.22%
ATM withdrawals up to A$350 / 30 days	Free, then 2%

Your passport to cheaper spending overseas.

What's up with travel cards?

What's up with travel cards?

Compare the costs

Bye bye bank fees, hello world.

Your best travel companion. Spend anywhere, for less.

Zero foreign transaction fees

Free ATM withdrawals worldwide

Auto-convert any currency

Easy-to-use app

Sign up in minutes.

Create an account in a few clicks

Set up your card seamlessly

Spend and save anywhere

Sign up in minutes.

Create an account in a few clicks

Set up your card seamlessly

Spend and save anywhere

See how Wise helps travellers and expats save money.

The only travel card you need.

To people braving a new land.

Hayley: Raised in Perth, travelling around Europe

Gabriel: Hails from Sydney, hustles in Lisbon

Chrissy: From Australia, living in Latvia

To people braving a new land.

Hayley: Raised in Perth, travelling around Europe

Gabriel: Hails from Sydney, hustles in Lisbon

Chrissy: From Australia, living in Latvia

With simple, transparent pricing.

FAQs

You need a passport to enter a new country. You need Wise once you get there.