How our Japanese entity, Wise Payments Japan K.K., safeguards customer funds

If you are a customer of Wise Payments Japan K.K.（ワイズ・ペイメンツ・ジャパン株式会社）、we safeguard the money you hold and send with us according to Wise’s regulatory obligations in Japan. We do this by holding the your funds at a trust account that is registered with our regulator in Japan. We also keep your money entirely separate from the money we use to run our business. Please read on to find out how we safeguard your money in Japan.

An overview of how Wise Payments Japan K.K. safeguards your money

If your account is registered in Japan, or you moved your Wise account address to Japan and your change of address was successfully processed, we protect your money according to Wise Payments Japan K.K. regulatory obligations in Japan.

This means if you’re a customer of Wise Payments Japan K.K., every business day we calculate our liabilities and deposit 100% of the equivalent value in cash in Japanese Yen (JPY) for the following products:

• The money on all of your balances, regardless of the currency they are denominated in, and

• All of the money you sent with Wise that has not reached its final destination yet, and

• Any transaction you did with your Wise Card that has not yet been settled to the seller, and

• Any money that you mistakenly sent to Wise and we are in the process of refunding

The entirety of the equivalent amount in JPY for the products defined above is calculated and deposited every business day in a trust account held at JSF Trust and Banking Co., Ltd (日証金信託銀行株式会社) based on the mid-market exchange rate for the day.

This guarantees your money is protected in the unlikely event Wise becomes insolvent.

We do this to make sure your money is always available to you, regardless of whether Wise is operating at scale.

For further legal information, you may refer to section 12.3 and 28.10 of our Terms of Use in Japan.

Learn more about how other Wise entities safeguard funds

Who regulates Wise in Japan?

In Japan, Wise Payments Japan K.K. is licensed as a Type 1 and Type 2 Fund Transfer Service Provider with license number 00040 with the Kanto Local Finance Bureau.

Learn more about how and where we are regulated globally.